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De Palo, G., & Canessa, R. (2016-12-01). New Trends for ADR in the European Union. In The New Regulatory Framework for Consumer Dispute Resolution. : Oxford University Press. Retrieved 24 Jan. 2021, from https://oxford.universitypressscholarship.com/view/10.1093/acprof:oso/9780198766353.001.0001/acprof-9780198766353-chapter-20.
De Palo, Giuseppe, and Romina Canessa. "New Trends for ADR in the European Union." The New Regulatory Framework for Consumer Dispute Resolution. : Oxford University Press,
January 19, 2017. Oxford Scholarship Online. Date Accessed 24 Jan. 2021 <https://oxford.universitypressscholarship.com/view/10.1093/acprof:oso/9780198766353.001.0001/acprof-9780198766353-chapter-20>.
De Palo, Giuseppe, and Romina Canessa. "New Trends for ADR in the European Union." In The New Regulatory Framework for Consumer Dispute Resolution, edited by Pablo Cortés. Oxford: Oxford University Press, 2016. Oxford Scholarship Online, 2017. doi: 10.1093/acprof:oso/9780198766353.003.0020.
De Palo G, Canessa R. New Trends for ADR in the European Union. In: The New Regulatory Framework for Consumer Dispute Resolution. Oxford University Press; 2016. https://oxford.universitypressscholarship.com/view/10.1093/acprof:oso/9780198766353.001.0001/acprof-9780198766353-chapter-20. Accessed January 24, 2021.