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Feeny, D., Ives, B., & Piccoli, G. (2003-10-02). Creating and Sustaining IT-Enabled Competitive Advantage. In Competing in the Information Age: Align in the Sand. : Oxford University Press. Retrieved 12 Jun. 2021, from https://oxford.universitypressscholarship.com/view/10.1093/0195159535.001.0001/acprof-9780195159530-chapter-6.