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Prusak, L., & Cohen, D. (2004-01-08). How to Invest in Social Capital. In Creating Value with Knowledge: Insights from the IBM Institute for Business Value. : Oxford University Press. Retrieved 31 Jul. 2021, from https://oxford.universitypressscholarship.com/view/10.1093/0195165128.001.0001/acprof-9780195165128-chapter-1.