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Hemmelgarn, A., & Glisson, C. (2018-08-02). References. In Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode. : Oxford University Press. Retrieved 23 Sep. 2021, from https://oxford.universitypressscholarship.com/view/10.1093/oso/9780190455286.001.0001/oso-9780190455286-bibliography-1.