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Hemmelgarn, A., & Glisson, C. (2018-08-02). Results-oriented versus Process-oriented Human Service Organizations. In Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode. : Oxford University Press. Retrieved 21 Sep. 2021, from https://oxford.universitypressscholarship.com/view/10.1093/oso/9780190455286.001.0001/oso-9780190455286-chapter-10.