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Creating Value with Knowledge – Insights from the IBM Institute for Business Value - Oxford Scholarship Online
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Creating Value with Knowledge: Insights from the IBM Institute for Business Value

Eric Lesser and Lawrence Prusak


The mid-1990s saw the rise of an important movement: a recognition that organizational knowledge, in its various forms and attributes, could be an important source of competitive advantage in the marketplace. Knowledge management has become one of the core competencies in today's competitive environment, where so much value in companies resides in their people, systems, and processes. This book examines a variety of important knowledge-related topics, some of which has been previously published in such journals as the Harvard Business Review, California Management Review, and the Sloan Managem ... More

Keywords: knowledge management, informal networks, communities of practice, social capital, IBM Institute, Knowledge-Based Organizations

Bibliographic Information

Print publication date: 2004 Print ISBN-13: 9780195165128
Published to Oxford Scholarship Online: October 2005 DOI:10.1093/0195165128.001.0001


Affiliations are at time of print publication.

Eric Lesser, editor

Lawrence Prusak, editor

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1 How to Invest in Social Capital

Laurence Prusak, and Don Cohen

2 Fast Friends—Virtuality and Social Capital

Eric L. Lesser, and Joseph Cothrel

3 Trust and Knowledge Sharing: A Critical Combination

Daniel Z. Levin, Rob Cross, Lisa C. Abrams, and Eric L. Lesser

4 Six Myths about Informal Networks— and How to Overcome Them

Rob Cross, Nitin Nohria, and Andrew Parker

5 Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks

Rob Cross, Andrew Parker, Laurence Prusak, and Stephen P. Borgatti

10 Knowledge Resource Exchange in Strategic Alliances

Salvatore Parise, and John C. Henderson

12 Using Mentoring and Storytelling to Transfer Knowledge in the Workplace

Walter Swap, Dorothy Leonard, Mini Shields, and Lisa C. Abrams

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