Jump to ContentJump to Main Navigation
Creating Value with KnowledgeInsights from the IBM Institute for Business Value$
Users without a subscription are not able to see the full content.

Eric Lesser and Lawrence Prusak

Print publication date: 2004

Print ISBN-13: 9780195165128

Published to Oxford Scholarship Online: October 2005

DOI: 10.1093/0195165128.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 18 October 2021

Communities of Practice and Organizational Performance

Communities of Practice and Organizational Performance

(p.107) 7 Communities of Practice and Organizational Performance
Creating Value with Knowledge

Eric L. Lesser

John Storck

Oxford University Press

This chapter explains how communities of practice play a critical role in the development of social capital, providing employees with the opportunity to expand their connections, develop relationships, and establish common norms and values that can lead to improved knowledge transfer. It describes a study of seven companies in which communities of practice are acknowledged to be creating value. For each of the companies that participated in the study, between five and ten members of existing communities of practice were interviewed regarding their perceptions of value at both an individual and organizational level. The research team then developed a “mind map” which led to the categorization scheme used to review the interview transcripts. From the categories, the key sources of individual and organizational value were abstracted.

Keywords:   social capital, employees, connections, knowledge transfer, mind map, categories

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .