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The Contracting OrganizationA Strategic Guide to Outsourcing$
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Simon Domberger

Print publication date: 1998

Print ISBN-13: 9780198774570

Published to Oxford Scholarship Online: November 2003

DOI: 10.1093/0198774575.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 30 November 2020

Why Make When You Can Buy?

Why Make When You Can Buy?

(p.3) 1 Why Make When You Can Buy?
The Contracting Organization

Simon Domberger

Oxford University Press

This first section of the book introduces the central issues of contracting out by asking ‘Why make when you can buy?’ This chapter begins by outlining a handful of contracting examples, most of which have been successful (Microsoft customer support, USA; Mambo Graphics, Australia; Marks & Spencer, UK), but one outright failure is also included (vehicle maintenance in Fairfax County, Virginia, USA). The chapter goes on to suggest what may have been the crucial elements of contracting decisions that resulted in success or failure. This provides an initial glimpse of the themes, the development of which is the main purpose of the book. The chapter also outlines the approach that will be taken in the book, which is not a contracting out manual, but an analytical tool to facilitate strategic thinking about contracting out.

Keywords:   contracting out, decision‐making, failure, Fairfax County, Mambo Graphics, Marks & Spencer, Microsoft, outsourcing, success

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