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The Nature and Dynamics of Organizational Capabilities$
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Giovanni Dosi, Richard R. Nelson, and Sidney Winter

Print publication date: 2001

Print ISBN-13: 9780199248544

Published to Oxford Scholarship Online: November 2003

DOI: 10.1093/0199248540.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 02 December 2020

Talking About Routines in the Field: The Emergence of Organizational Capabilities in a New Cellular Phone Network Company

Talking About Routines in the Field: The Emergence of Organizational Capabilities in a New Cellular Phone Network Company

Chapter:
(p.27) 1 Talking About Routines in the Field: The Emergence of Organizational Capabilities in a New Cellular Phone Network Company
Source:
The Nature and Dynamics of Organizational Capabilities
Author(s):

Alessandro Narduzzo

Elena Rocco

Massimo Warglien

Publisher:
Oxford University Press
DOI:10.1093/0199248540.003.0002

The chapter is concerned with two sets of capabilities developed and implemented by a cellular phone network company. One of these capabilities is for the installation of new stations, the other is for maintenance and problem‐solving. These complex examples of capabilities are used in the paper to study the usefulness, limits, and meaning of the treatment of capabilities as bundles of routines. The chapter concludes that effective capabilities certainly do involve the mastery and use of certain routines, and also the ability to do particular and often idiosyncratic things that are appropriate to a particular context. The company studied in this chapter has different operations in different regions, and, therefore, the paper also explores the question of the extent to which capabilities, and practices, are company wide, as contrasted with developing regional‐ or group‐specific idiosyncratic elements, and conclude that the latter are important.

Keywords:   capabilities, cellular phone industry, practices, regions, routines

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