Patient and carer satisfaction
Patient and carer satisfaction
This chapter focuses on consumer preference for, and satisfaction with, the different types of palliative care. The term ‘consumer’ in palliative care refers to the patients, families, friends, and informal carers. The focus of the chapter is confined to the views of patients and ‘informal care-givers’, which may include families, friends, and relatives. The topics discussed are the concept and methods of measuring satisfaction, satisfaction and opinions in in-patient hospice care in the UK and US, satisfaction and opinions in the hospice home care services in the UK and US, and satisfaction and opinions in the specialist outreach services in the community. The chapter also provides a comparative study of consumer views on hospital and community care.
Keywords: consumer preference, satisfaction, measuring satisfaction, consumer views, opinions, hospital care, community care
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