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In the Line of FireTrauma in the Emergency Services$
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Cheryl Regehr and Ted Bober

Print publication date: 2005

Print ISBN-13: 9780195165029

Published to Oxford Scholarship Online: January 2009

DOI: 10.1093/acprof:oso/9780195165029.001.0001

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HELP OR HINDRANCE?

HELP OR HINDRANCE?

Stress and the Emergency Service Organization

Chapter:
(p.82) 6 HELP OR HINDRANCE?
Source:
In the Line of Fire
Author(s):

CHERYL REGEHR

TED BOBER

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195165029.003.0006

All workplace traumas are experienced within the context of organizational culture and climate. Recent advances in workplace health research found that psychosocial factors in the workplace have a significant effect on work-related health problems. Key factors include: control over work demands and resources; predictability and uncontrollability; appropriate utilization of skills; opportunities for decision making; and social support. This chapter points to the importance of other workplace issues as mediators of trauma such as overall workload, and perceived support of colleagues, managers, and the union. These findings raise important considerations for the development of peer response teams and interventions. The larger organizational culture contributes to the success or effectiveness of peer support teams. The chapter also discusses organizational health and psychosocial factors that may promote or impede the effectiveness of peer support programs.

Keywords:   workplace stress, occupational health and safety, emergency service organization, shift work, role clarity, demand, control, organizational change, organizational culture, help-seeking

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