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The Digital HandVolume II: How Computers Changed the Work of American Financial, Telecommunications, Media, and Entertainment Industries$
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James W. Cortada

Print publication date: 2005

Print ISBN-13: 9780195165876

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195165876.001.0001

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Business Patterns and Digital Applications in the Insurance Industry

Business Patterns and Digital Applications in the Insurance Industry

(p.113) 4 Business Patterns and Digital Applications in the Insurance Industry
The Digital Hand

James W. Cortada

Oxford University Press

This chapter describes the history of how the insurance industry has evolved since the 1950s, and what information technology applications it embraced. It then describes the extent of the use of IT and its effects on the work, structure, and services in this industry. It covers both the life and property/casualty insurance industries.

Keywords:   life insurance, property/casualty insurance, information technology, Internet, applications

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