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Lost KnowledgeConfronting the Threat of an Aging Workforce$
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David W. DeLong

Print publication date: 2004

Print ISBN-13: 9780195170979

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195170979.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 25 September 2021

The Landscape of Lost Knowledge

The Landscape of Lost Knowledge

(p.11) 1 The Landscape of Lost Knowledge
Lost Knowledge

David W. DeLong (Contributor Webpage)

Oxford University Press

This chapter presents an overview of two major forces shaping the workplace today in most industrialized countries: an aging population, and the increasing complexity of knowledge needed in technology-intensive organizations. The information technology impacts of the last generation have caused tremendous changes in the nature of knowledge and knowledge work in organizations. Lost knowledge examples, such as NASA's loss of much of the know-how from the original Apollo moon missions, illustrate why knowledge retention must become a critical management activity, given the looming demographic changes that will impact many industries. A typology of different knowledge types which may be at risk is also presented.

Keywords:   NASA, demographic changes, nature of knowledge, knowledge work, information technology, knowledge retention, knowledge types

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