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Lost KnowledgeConfronting the Threat of an Aging Workforce$
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David W. DeLong

Print publication date: 2004

Print ISBN-13: 9780195170979

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195170979.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 25 September 2021

Transferring Implicit and Tacit Knowledge

Transferring Implicit and Tacit Knowledge

(p.101) 6 Transferring Implicit and Tacit Knowledge
Lost Knowledge

David W. DeLong (Contributor Webpage)

Oxford University Press

This chapter recognizes that successful retention of essential implicit knowledge and tacit knowledge requires more indirect practices that focus on creating a positive context for knowledge transfer. These practices are described with detailed examples of how they are used specifically to enhance knowledge retention. Approaches described in this chapter include storytelling, mentoring or coaching, after-action reviews, and communities of practice. Each section includes critical success factors to consider during implementation.

Keywords:   storytelling, mentoring, coaching, after-action reviews, communities of practice, knowledge retention, knowledge transfer, critical success factors

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