Transferring Implicit and Tacit Knowledge
Transferring Implicit and Tacit Knowledge
This chapter recognizes that successful retention of essential implicit knowledge and tacit knowledge requires more indirect practices that focus on creating a positive context for knowledge transfer. These practices are described with detailed examples of how they are used specifically to enhance knowledge retention. Approaches described in this chapter include storytelling, mentoring or coaching, after-action reviews, and communities of practice. Each section includes critical success factors to consider during implementation.
Keywords: storytelling, mentoring, coaching, after-action reviews, communities of practice, knowledge retention, knowledge transfer, critical success factors
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