Show Summary Details
- Title Pages
- Dedication
- Preface
- Acknowledgments
- Contributors
- Introduction: Our Aging Society
- SECTION I Social Work Practice and Older Adults With Chronic Physical and Health Conditions
- SECTION II Social Work Practice With Older Adults With Mental Health Problems
- SECTION III Special Populations
- SECTION IV Cultural Diversity and Social Work Practice With Older Adults
- SECTION V Social Work Practice in Palliative and End-of-Life Care
- SECTION VI Family and Intergenerational Social Work Practice in Special Caregiving Situations
- SECTION IA Practice in the Community: Settings for Practice
- SECTION IB Social Service Resources Available Through Community Settings
- SECTION II Social Work Practice With Older Adults and Their Families in Long-Term Residential Care
- 52 A Social Worker’s Historical and Future Perspective on Residential Care
- 53 Nursing Homes
- 54 Residential Care Settings for Veterans
- 55 The Long-Term Care Ombudsman Program
- 56 Long-Term Residential Settings for Older Persons With Severe and Persistent Mental Illness
- 57 Culture Change in Long-Term Care
- 58 Dementia Special Care Units in Residential Care
- 59 Transitions From Nursing Homes to Community Settings
- 60 Continuing Care Retirement Communities
- 61 Assisted Living Settings
- 62 Adult Foster Care and Adult Family Care
- 63 Congregate Housing
- 64 Residential-Based Care: New York's NORC-Supportive Services Program Model
- SECTION I Assessment and Interventions With Older Adults and Their Families/Caregivers
- D Local, State, and Federal Policies/ Regulations Affecting Older Adults
- 77 Federal Income Maintenance Policies and Programs
- 78 Private Retirement Benefits
- 79 Policies Affecting Health, Mental Health, and Caregiving: Medicare
- 80 Policies Affecting Health, Mental Health, and Caregiving: Medicaid
- 81 Policies Affecting Long-Term Care and Long-Term Care Institutions
- 82 Policies Affecting Community-Based Social Services, Housing, and Transportation
- 83 Policies Related to Competency and Proxy Issues
- 84 Policies Related to End-of-Life Care
- 85 Policies Affecting Families of Older Adults With Care Needs
- 86 Policy to Protect the Rights of Older Adults
- E International Social Work and Care of Older Adults
- 87 World Population Aging
- 88 Older Adults in Australia
- 89 Older Adults in China
- 90 Older Adults in Europe
- 91 Older Adults in Developing Nations
- 92 Long-Term Care Insurance in Japan
- Part F Social Work Research in Aging
- 93 Issues in Conducting Social Work Research in Aging
- 94 Using Large Datasets for Research on Older Adults and Families
- 95 Measuring Client Satisfaction Among Older Adults and Families
- 96 Current Status of Social Work Research in Aging and Future Directions
- G Social Work Education And Careers In Aging
- 97 Strategies for Implementing and Sustaining Gerontological Curricular Change in Social Work Education
- 98 Educating Social Workers for an Aging Society: Needs and Approaches
- 99 Moving Forward: Developing Geriatric Social Work Competencies
- 100 Credentialing Opportunities for Social Workers in Aging
- Index
The Long-Term Care Ombudsman Program
The Long-Term Care Ombudsman Program
- Chapter:
- (p.623) 55 The Long-Term Care Ombudsman Program
- Source:
- Handbook of Social Work in Health and Aging
- Author(s):
Ruth Huber
F. Ellen Netting
Kevin W. Borders
H. W. Nelson
- Publisher:
- Oxford University Press
DOI:10.1093/acprof:oso/9780195173727.003.0055
The long-term care ombudsman program (LTCOP) is federally mandated to investigate complaints about the care that people receive in LTC facilities. This chapter provides a brief history of the program's origins and legislative authority, and the program' s mission and functions. It then describes the structure of the LTCOP, how complaints are handled, and the roles that social workers play in and with the ombudsman program. The chapter concludes with a brief discussion of the quality of life and care that elders experience in the nation's long-term care facilities.
Keywords: long-term care, aging, elderly, long-term care facilities, social work practice
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- Title Pages
- Dedication
- Preface
- Acknowledgments
- Contributors
- Introduction: Our Aging Society
- SECTION I Social Work Practice and Older Adults With Chronic Physical and Health Conditions
- SECTION II Social Work Practice With Older Adults With Mental Health Problems
- SECTION III Special Populations
- SECTION IV Cultural Diversity and Social Work Practice With Older Adults
- SECTION V Social Work Practice in Palliative and End-of-Life Care
- SECTION VI Family and Intergenerational Social Work Practice in Special Caregiving Situations
- SECTION IA Practice in the Community: Settings for Practice
- SECTION IB Social Service Resources Available Through Community Settings
- SECTION II Social Work Practice With Older Adults and Their Families in Long-Term Residential Care
- 52 A Social Worker’s Historical and Future Perspective on Residential Care
- 53 Nursing Homes
- 54 Residential Care Settings for Veterans
- 55 The Long-Term Care Ombudsman Program
- 56 Long-Term Residential Settings for Older Persons With Severe and Persistent Mental Illness
- 57 Culture Change in Long-Term Care
- 58 Dementia Special Care Units in Residential Care
- 59 Transitions From Nursing Homes to Community Settings
- 60 Continuing Care Retirement Communities
- 61 Assisted Living Settings
- 62 Adult Foster Care and Adult Family Care
- 63 Congregate Housing
- 64 Residential-Based Care: New York's NORC-Supportive Services Program Model
- SECTION I Assessment and Interventions With Older Adults and Their Families/Caregivers
- D Local, State, and Federal Policies/ Regulations Affecting Older Adults
- 77 Federal Income Maintenance Policies and Programs
- 78 Private Retirement Benefits
- 79 Policies Affecting Health, Mental Health, and Caregiving: Medicare
- 80 Policies Affecting Health, Mental Health, and Caregiving: Medicaid
- 81 Policies Affecting Long-Term Care and Long-Term Care Institutions
- 82 Policies Affecting Community-Based Social Services, Housing, and Transportation
- 83 Policies Related to Competency and Proxy Issues
- 84 Policies Related to End-of-Life Care
- 85 Policies Affecting Families of Older Adults With Care Needs
- 86 Policy to Protect the Rights of Older Adults
- E International Social Work and Care of Older Adults
- 87 World Population Aging
- 88 Older Adults in Australia
- 89 Older Adults in China
- 90 Older Adults in Europe
- 91 Older Adults in Developing Nations
- 92 Long-Term Care Insurance in Japan
- Part F Social Work Research in Aging
- 93 Issues in Conducting Social Work Research in Aging
- 94 Using Large Datasets for Research on Older Adults and Families
- 95 Measuring Client Satisfaction Among Older Adults and Families
- 96 Current Status of Social Work Research in Aging and Future Directions
- G Social Work Education And Careers In Aging
- 97 Strategies for Implementing and Sustaining Gerontological Curricular Change in Social Work Education
- 98 Educating Social Workers for an Aging Society: Needs and Approaches
- 99 Moving Forward: Developing Geriatric Social Work Competencies
- 100 Credentialing Opportunities for Social Workers in Aging
- Index
