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The Trust Crisis in HealthcareCauses, Consequences, and Cures$
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David A. Shore

Print publication date: 2006

Print ISBN-13: 9780195176360

Published to Oxford Scholarship Online: September 2009

DOI: 10.1093/acprof:oso/9780195176360.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 13 August 2020

Building Quality in the Healthcare Environment

Building Quality in the Healthcare Environment

(p.49) 4 Building Quality in the Healthcare Environment
The Trust Crisis in Healthcare

Donald M. Berwick

Oxford University Press

The quality of care issues in healthcare has long been recognized and publicized in studies done by the Institute of Medicine and other organizations. This chapter explores the relationship between quality and trust. Quality results can build trust, and the fastest way to rebuild the trust in the healthcare system may be through healthcare quality improvement, but performance change is often blocked by systemic conditions. It explores how looking past Taylorism, accepting responsibility, and developing the skills to pursue an aim are key to generating change.

Keywords:   healthcare quality improvement, healthcare system change, trust in healthcare, performance, Taylorism

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