HOW WE COME TO KNOW: UNDERSTANDING INFORMATION-SEEKING BEHAVIOR
HOW WE COME TO KNOW: UNDERSTANDING INFORMATION-SEEKING BEHAVIOR
This chapter surveys the research in information seeking behavior, defined as the patterns of behavior that people display when they experience information needs, make choices about where and how to look for information, and reflect or act on the information they see. The chapter examines the influence on sense-making (Dervin), information search process (Kuhlthau), and information use environment (Taylor). It then develops an integrative model that includes the cognitive, affective, and situational dimensions of human information seeking behavior.
Keywords: information use, sense-making (Dervin), information search process (Kuhltau), information use environment (Taylor), cognition, affect, context
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