KNOWING AND LEARNING IN ORGANIZATIONS
KNOWING AND LEARNING IN ORGANIZATIONS
The WHO Smallpox Eradication Program (1967-77) showed how cycles of sensemaking, knowledge creation, and decision making supported by a matrix of information management practices enabled the organization to innovate and adapt effectively. This chapter discusses how the knowing organization model relates to other models of organizational learning. The chapter also summarizes the practical implications of the model, drawing examples from new cases and cases presented earlier in the book.
Keywords: WHO Smallpox Eradication Program, information management, models of organizational learning, sensemaking, knowledge creation, decision making, knowledge organization model
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