Using Evidence for Quality Improvement
The lengthy observational period required for many experimental and observational studies in child welfare has lead to greater interest in formative evaluations for guiding quality improvement. This chapter offers practical advice for opening up the proverbial “black box” of evaluation research and for developing data-tracking systems for continuous monitoring of service implementation, program outputs, and longer-term outcomes. It discusses the importance of fostering a results-oriented organizational culture that communicates the attitudes, behaviors, and values of results-oriented accountability (ROA).
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