Challenging Assumptions After a Crisis
This chapter examines mainstream and complexity-based approaches to postcrisis evaluation. Topics discussed include information gathering for postcrisis evaluation, and learning, debriefing and revision of the crisis plan. It argues that crisis behaviors reflect underlying values of an organization, expressing its way of interacting with its environment and treating its stakeholders. Although these patterns of behavior are difficult to break, change can be brought about if managers have the mind-set and the skills to facilitate it.
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