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Crisis Management in a Complex World$
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Dawn R. Gilpin and Priscilla J. Murphy

Print publication date: 2008

Print ISBN-13: 9780195328721

Published to Oxford Scholarship Online: September 2008

DOI: 10.1093/acprof:oso/9780195328721.001.0001

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Complex Recovery

Complex Recovery

Challenging Assumptions After a Crisis

(p.146) 11 Complex Recovery
Crisis Management in a Complex World

Dawn R. Gilpin (Contributor Webpage)

Priscilla J. Murphy (Contributor Webpage)

Oxford University Press

This chapter examines mainstream and complexity-based approaches to postcrisis evaluation. Topics discussed include information gathering for postcrisis evaluation, and learning, debriefing and revision of the crisis plan. It argues that crisis behaviors reflect underlying values of an organization, expressing its way of interacting with its environment and treating its stakeholders. Although these patterns of behavior are difficult to break, change can be brought about if managers have the mind-set and the skills to facilitate it.

Keywords:   crisis management, postcrisis evaluation, complexity, managers, crisis plan

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