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Crisis Management in a Complex World$
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Dawn R. Gilpin and Priscilla J. Murphy

Print publication date: 2008

Print ISBN-13: 9780195328721

Published to Oxford Scholarship Online: September 2008

DOI: 10.1093/acprof:oso/9780195328721.001.0001

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Reframing Crisis Management in a Complex World

(p.157) 12 Conclusion
Crisis Management in a Complex World

Dawn R. Gilpin (Contributor Webpage)

Priscilla J. Murphy (Contributor Webpage)

Oxford University Press

This chapter discusses principles that an organization can adopt if it regards itself as a learning organization and sees its relationships as part of a complex adaptive system that changes through continuous interactions within itself and its context. It cites two types of change relevant in crisis management: the gradual diffusion of local change and an avalanche of pent-up disturbance. It recommends a paradigm shift for crisis management in which uncertainty, adaptiveness, and improvization replace certainty, goal orientation, and control.

Keywords:   crisis management, crisis planning, change, complexity-based approach, adaptiveness, improvization

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