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Crisis Management in a Complex World$
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Dawn R. Gilpin and Priscilla J. Murphy

Print publication date: 2008

Print ISBN-13: 9780195328721

Published to Oxford Scholarship Online: September 2008

DOI: 10.1093/acprof:oso/9780195328721.001.0001

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Predictability and Control in Complex Systems

Predictability and Control in Complex Systems

(p.35) 4 Predictability and Control in Complex Systems
Crisis Management in a Complex World

Dawn R. Gilpin (Contributor Webpage)

Priscilla J. Murphy (Contributor Webpage)

Oxford University Press

This chapter focuses on the key difference between the two paradigms of crisis management described in Chapters 2 and 3. The traditional crisis planning process described in Chapter 2 depends on the ability of managers to predict and control multiple features of crisis situations: how organizations will behave during a crisis, how publics will respond to efforts to contain or repair the crisis, and how the company's actions will affect subsequent outcomes. The complexity view described in Chapter 3 substantially limits actors' ability to either predict or control all the interacting elements that make up a complex system.

Keywords:   crisis management, crisis planning, complex systems, scientific management, systems theory

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