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Crisis Management in a Complex World$
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Dawn R. Gilpin and Priscilla J. Murphy

Print publication date: 2008

Print ISBN-13: 9780195328721

Published to Oxford Scholarship Online: September 2008

DOI: 10.1093/acprof:oso/9780195328721.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 02 December 2020

Sorting Out the Complex World

Sorting Out the Complex World

Sensemaking and Decision Making

(p.85) 7 Sorting Out the Complex World
Crisis Management in a Complex World

Dawn R. Gilpin (Contributor Webpage)

Priscilla J. Murphy (Contributor Webpage)

Oxford University Press

This chapter shows how sensemaking and group learning lead to flexible, expert decision making. It presents the concept of the “expert organization” that can group effectively to both anticipate and deal with a crisis. The concept of the expert organization has affinities with Choo's (2001) “knowing organization”: one that synthesizes sensemaking, knowledge, and decision making in a cycle that leads to effective learning and adaptation.

Keywords:   crisis management, group learning, expert organization, knowing organization, group sensemaking

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