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Crisis Management in a Complex World - Oxford Scholarship Online
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Crisis Management in a Complex World

Dawn R. Gilpin and Priscilla J. Murphy


Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, company, or industry. They confront a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? This book addresses this question head-on. This book operates from a strong theoretical orientation. This book pairs real-world examples from across the globe with theor ... More

Keywords: crisis management, stakeholder responses, reputation, theory-based analysis, simplification, complexity-based approach, organizational learning

Bibliographic Information

Print publication date: 2008 Print ISBN-13: 9780195328721
Published to Oxford Scholarship Online: September 2008 DOI:10.1093/acprof:oso/9780195328721.001.0001


Affiliations are at time of print publication.

Dawn R. Gilpin, author
Temple University
Author Webpage

Priscilla J. Murphy, author
Temple University
Author Webpage