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Taming Information Technology – Lessons from Studies of System Administrators - Oxford Scholarship Online
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Taming Information Technology: Lessons from Studies of System Administrators

Eser Kandogan, Paul Maglio, Eben Haber, and John Bailey


Information technology is the foundation of modern life. When talking on the phone, using the Web, or getting money from an ATM, we rely on computers, networks, and databases – systems of information technologies. What keeps these systems running? The answer is people: computer system administrators. Most of the time, the people are invisible. They work out of sight, down in the data-center, twenty-four hours a day, seven days a week. We only notice them when there is a problem – when we cannot get our email or access our money. Most of the time, the systems are remarkably robust. How do syste ... More

Keywords: information technology, system administrator, workplace studies, collaboration, technology evolution, work practices, distributed cognition, grounding

Bibliographic Information

Print publication date: 2012 Print ISBN-13: 9780195374124
Published to Oxford Scholarship Online: January 2013 DOI:10.1093/acprof:oso/9780195374124.001.0001


Affiliations are at time of print publication.

Eser Kandogan, author
IBM Research - Almaden

Paul Maglio, author
IBM Research - Almaden

Eben Haber, author
IBM Research - Almaden