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Expertise and Innovation – Information Technology Strategies in the Financial Services Sector - Oxford Scholarship Online
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Expertise and Innovation: Information Technology Strategies in the Financial Services Sector

Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams


The nature of technical expertise has become increasingly important and problematic in the postmodern era as structured hierarchies and production methods are revised. Financial services, one of our most important economic sectors, has also been confronting very high degrees of uncertainty that reflect great institutional and market changes. In this fluid and competitive environment, technological change — in particular the widening scope of information technology (IT) — has become vitally important. This book is about the strategic uses of IT in retail financial services. It is based on the S ... More

Keywords: technical expertise, production methods, hierarchies, financial services, IT strategy, market changes, IT, information technology, retail financial services, Scotland

Bibliographic Information

Print publication date: 1995 Print ISBN-13: 9780198289043
Published to Oxford Scholarship Online: October 2011 DOI:10.1093/acprof:oso/9780198289043.001.0001


Affiliations are at time of print publication.

Robin Fincham, author
University of Stirling
Author Webpage

James Fleck, author
University of Edinburgh

Rob Procter, author
University of Edinburgh