Jump to ContentJump to Main Navigation
Expertise and InnovationInformation Technology Strategies in the Financial Services Sector$
Users without a subscription are not able to see the full content.

Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

Print publication date: 1995

Print ISBN-13: 9780198289043

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198289043.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 28 October 2020

IT Careers: Organizational and Occupational Strategies

IT Careers: Organizational and Occupational Strategies

(p.247) 12 IT Careers: Organizational and Occupational Strategies
Expertise and Innovation

Robin Fincham

James Fleck

Rob Procter

Harry Scarbrough

Margaret Tierney

Robin Williams

Oxford University Press

This chapter examines the issue of information technology (IT) careers through a detailed study of the Bank of Scotland's Customer and Branch Automation Network (CABINET), a project whose size and duration provided an excellent illustration of the richness and complexity of expert technical labour. It analyses how career trajectories reflected the strategies of different occupational groupings and reflected organizational policies for the recruitment, promotion, and development of staff. It also charts the main segments of technical labour involved in the CABINET development, showing how they collaborated with a range of other groups to carry out their roles. The importance of collaborative networks is discussed and variations between the fluid networks of the user interface and the more narrowly focused links between technical specialists are considered. The different strategies pursued by IT staff in articulating their claims to be expert and valuable are examined, together with the contradictory relationship between technical experts and management.

Keywords:   Bank of Scotland, information technology, career trajectories, expertise, technical labour, recruitment, promotion, collaborative networks, technical experts, management

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .