Jump to ContentJump to Main Navigation
Expertise and InnovationInformation Technology Strategies in the Financial Services Sector$
Users without a subscription are not able to see the full content.

Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

Print publication date: 1995

Print ISBN-13: 9780198289043

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198289043.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 21 October 2020

The Economy of IS Expertise

The Economy of IS Expertise

(p.278) 13 The Economy of IS Expertise
Expertise and Innovation

Robin Fincham

James Fleck

Rob Procter

Harry Scarbrough

Margaret Tierney

Robin Williams

Oxford University Press

This chapter analyses the economy of information systems expertise, focusing on the choice that organizations face between incorporating expertise into the hierarchy and various forms of market acquisition. It shows how choices between the use of consultants, subcontracting, and buying in software as packages cannot be reduced to an economic calculus. Information technology (IT) users with a systems development capacity have the choice between satisfying IT needs in-house or looking for products through the market. The financial services sector has always been a leader in in-house development, but the boundaries between what has been produced in-house and what has been provided through the market have been continually redrawn. This chapter looks at the broader processes involved in the commodification of black-boxing, the tendency in technological development for elements of uncertainty and complexity to become compartmentalized and bounded, segmenting parts of the technological system from uncertainties and complexities elsewhere.

Keywords:   expertise, economy, hierarchy, subcontracting, software, information technology, in-house development, financial services, commodification, black-boxing

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .