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Expertise and InnovationInformation Technology Strategies in the Financial Services Sector$
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Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

Print publication date: 1995

Print ISBN-13: 9780198289043

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198289043.001.0001

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(p.297) 14 Conclusions
Expertise and Innovation

Robin Fincham

James Fleck

Rob Procter

Harry Scarbrough

Margaret Tierney

Robin Williams

Oxford University Press

This book has investigated the innovation process through a focus on the management of information technology (IT) expertise in the financial services sector. Expertise is both an important focus of theoretical debate and a practical problem that has become more pressing as organizational and technological change have called into question traditional management models. Perhaps, ironically, organizations respond to this dynamism, and its attendant uncertainties, by employing new kinds of expertise and new means of deploying skilled resources. These range from attempts to integrate distributions of knowledge to more systematic efforts to redefine the underlying structures of knowledge around which products and development processes are based. Managerial concerns for the expertise problem increasingly reflect measures such as the development of elaborate integration mechanisms, the creation of ‘hybrid specialists’ and joint development teams, and the external acquisition of expertise from consultants and software houses.

Keywords:   innovation, management, information technology, financial services, expertise, knowledge, consultants, software

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