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Expertise and InnovationInformation Technology Strategies in the Financial Services Sector$
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Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

Print publication date: 1995

Print ISBN-13: 9780198289043

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198289043.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 18 January 2021

The Case Studies

The Case Studies

(p.43) 3 The Case Studies
Expertise and Innovation

Robin Fincham

James Fleck

Rob Procter

Harry Scarbrough

Margaret Tierney

Robin Williams

Oxford University Press

This chapter presents case studies on project management in the banking, insurance, and credit card sectors, focusing on four main types of projects: large-scale branch automation systems, out-of-branch banking, bought-in processing packages, and management information systems. During the research, a potential shift in the type of project being developed was observed, from a kind of stand-alone medium-scale development (such as home banking) which seemed to be typical of the mid-1980s, towards much larger scale and extensive projects (like branch automation) more typical of the later 1980s. But both of these types of project development are covered in the case firms. At the end of the day, the case studies did seem to provide a good cross-section of the information technology activities in the sector current at the time of the research. The firms examined in this chapter are the Bank of Scotland, Royal Bank of Scotland, Clydesdale Bank, Mutual Life, Home and Auto, and Premier Financial Services.

Keywords:   Bank of Scotland, project management, information technology, case studies, branch automation, home banking, management information systems, Royal Bank of Scotland, Mutual Life, Clydesdale Bank

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