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Expertise and InnovationInformation Technology Strategies in the Financial Services Sector$
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Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

Print publication date: 1995

Print ISBN-13: 9780198289043

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198289043.001.0001

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Software Development Practices

Software Development Practices

(p.168) 8 Software Development Practices
Expertise and Innovation

Robin Fincham

James Fleck

Rob Procter

Harry Scarbrough

Margaret Tierney

Robin Williams

Oxford University Press

This chapter explores the main process of information technology (IT) innovation, namely, the area of knowledge that has become recognized as software engineering. Throughout its history, software has been beset by problems that have their roots in the difficulties of managing expertise. This chapter traces the emergence of software engineering, outlining its principles and procedures and providing a survey of the techniques (the methodological instrumentalities) employed in financial services. The limitations of these practices and the extent of their adoption are discussed, along with the ways in which organizations have tackled the problem of making software expertise more accountable and responsive to business needs. There was evidently a consensus that improved corporate involvement in IT decision-making, systems design, and project management was the key to making the IT function more responsive to business needs. The methodologies in use, however, typically attempted to address this issue by simply formalizing user involvement as a stage at the beginning of the traditional software life cycle.

Keywords:   information technology, innovation, software engineering, expertise, financial services, decision-making, systems design, project management, user involvement, software life cycle

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