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Storytelling in OrganizationsFacts, Fictions, and Fantasies$
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Yiannis Gabriel

Print publication date: 2000

Print ISBN-13: 9780198290957

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198290957.001.0001

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Insults in Storytelling

Insults in Storytelling

(p.215) Chapter 10 Insults in Storytelling
Storytelling in Organizations

Yiannis Gabriel

Oxford University Press

This chapter seeks to provide an introduction to the psychology of insults, through the medium of organizational stories. It charts different forms of insulting behaviour such as exclusion, stereotyping, obliteration of significant entity details, ingratitude, scapegoating, rudeness, broken promises, or ignoring; even more potent insults may involve the defamation or despoiling of idealized objects, persons, and ideas. The chapter then examines different interpersonal dynamics and different outcomes of insults, including a resigned tolerance, the request of an apology, and a retaliation. While the chapter explores the social and psychological dimensions of insults, it also places them within political discourses of organizations, suggesting ways in which they reflect, sustain and challenge underlying power relations.

Keywords:   insults, organizational stories, exclusion, broken promises, apologies, retaliation, political discourses

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