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Life on the Line in Contemporary ManufacturingThe Workplace Experience of Lean Production and the `Japanese' Model$
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Rick Delbridge

Print publication date: 1998

Print ISBN-13: 9780198292333

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198292333.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 26 September 2021

The Process of Management Control at Nippon CTV

The Process of Management Control at Nippon CTV

(p.40) 3 The Process of Management Control at Nippon CTV
Life on the Line in Contemporary Manufacturing

Rick Delbridge

Oxford University Press

This chapter presents detailed research findings on the processes of management control at Nippon CTV. The chapter includes data on the nature of behaviour monitoring and surveillance at the plant, the process of new recruit induction, the role played by team leaders and supervisors at the plant, and the role and style of production management. The findings demonstrate that the management control system at Nippon CTV is sophisticated and multifaceted and that the nature of the production technology, systems, and work organization are important in understanding the process of control. This chapter discerns the tensions between the rhetoric of ‘best practice’, for example, with regard to team working, and the shop-floor reality of the experiences for the workers. The ethnographic research method provides insights into the informal nature of control.

Keywords:   management control, production management, Nippon CTV, behaviour monitoring, surveillance, recruit induction, team leaders, team working, reality

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