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Life on the Line in Contemporary ManufacturingThe Workplace Experience of Lean Production and the `Japanese' Model$
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Rick Delbridge

Print publication date: 1998

Print ISBN-13: 9780198292333

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198292333.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 28 September 2021

The Process of Management Control at Valleyco

The Process of Management Control at Valleyco

(p.64) 4 The Process of Management Control at Valleyco
Life on the Line in Contemporary Manufacturing

Rick Delbridge

Oxford University Press

This chapter describes the process of management control at the Valleyco plant. In contrast to the situation at Nippon CTV, the Valleyco plant management has various different practices for different areas of the shop-floor. The focal point for management at Valleyco is productivity, and quality control is haphazard. At Nippon CTV, productivity performance is relatively assured and management's attention is focused on quality control and improvement. When compared with the process management control at Nippon CTV, the situation at Valleyco is far more prone to informal decision making and the significance of inter-personal relations is also amplified. Another distinction between the two cases is the degree to which external influences, particularly that of customers, impact upon the internal situation at Valleyco.

Keywords:   management control, Valleyco, Nippon CTV, customers, productivity, quality control, process management control, performance

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