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Knowledge CapitalismBusiness, Work, and Learning in the New Economy$
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Alan Burton-Jones

Print publication date: 1999

Print ISBN-13: 9780198296225

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198296225.001.0001

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Mediators of Knowledge Supply

Mediators of Knowledge Supply

Chapter:
(p.87) Chapter 5 Mediators of Knowledge Supply
Source:
Knowledge Capitalism
Author(s):

Alan Burton-Jones

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198296225.003.0005

Although mediated services are likely to be low on firm-specific knowledge, the level of knowledge supplied is enough to deal with many different aspects. Large firms therefore tend to find sourcing arrangements that can manage both people and solutions. The growth and diversity of the mediated services targets individuals who prefer an independent work style. This chapter gives a discussion regarding the market for mediated knowledge supply and how this affects the performance and process management of the firm and its stakeholders. This chapter also presents the industry, occupational, and demographic trends and developments in both staffing services and in outsourcing services.

Keywords:   mediated services, knowledge, staffing, outsourcing, services, market

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