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Inside the Communication RevolutionEvolving Patterns of Social and Technical Interaction$
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Robin Mansell

Print publication date: 2002

Print ISBN-13: 9780198296553

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198296553.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 02 August 2021

Co-Design in Action: Knowledge Sharing, Mediation, and Learning

Co-Design in Action: Knowledge Sharing, Mediation, and Learning

(p.165) 8 Co-Design in Action: Knowledge Sharing, Mediation, and Learning
Inside the Communication Revolution

Jane E. Millar

Oxford University Press

Various forms of mediation are found to have effects on knowledge sharing and collaborative participation learning in the design processes of business. This chapter looks into the interrelationships between business process design, information system design, and the design of how learning and knowledge sharing are stimulated in organisations. By presenting the results of a comparative study that analysed how two firms employed co-design, the chapter illustrates how co-design practice cannot be separated from the learning process. The results of the study have enabled the identification of possible factors that affected the experiences of both firms. Also, it is suggested that infrastructure support for co-design activity is a necessary but not sufficient condition for producing strong learning effects.

Keywords:   mediation, knowledge sharining, learning, business process design, co-design

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