This chapter discusses bereavement care, which is composed mostly of providing support to family members after bereavement. One important factor in the delivery of bereavement care is the ability to listen accurately to what people say about their experiences. The chapter looks at a number of other factors which influence the way that people hear and respond to the voices of bereaved people. It also argues that listening to other people is not a neutral activity, and what people say is filtered through lenses provided by conceptual frameworks, personal experiences of loss, and the quality of communication skills.
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