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Expertise, Communication, and Organizing - Oxford Scholarship Online
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Expertise, Communication, and Organizing

Jeffrey W. Treem and Paul M. Leonardi


This book challenges the perspective that organizational expertise exists to be recognized and utilized, and offers an alternative lens that views expertise, and experts, as emergent and constituted in communication among organizing actors. Scholars of diverse backgrounds explore how recent changes in the structure of organizational life have altered the nature of expertise, and discuss opportunities to advance the study of expertise. The work of experts is commonly characterized by exclusivity or an esoteric nature, making it both seemingly difficult to acquire and understand. Trens towards s ... More

Keywords: authority, communication, expertise, experts, knowledge, organizing, organizations, organizational communication, professionals, technology

Bibliographic Information

Print publication date: 2016 Print ISBN-13: 9780198739227
Published to Oxford Scholarship Online: August 2016 DOI:10.1093/acprof:oso/9780198739227.001.0001


Affiliations are at time of print publication.

Jeffrey W. Treem, editor
Assistant Professor, Department of Communication Studies, Moody College of Communication, The University of Texas at Austin

Paul M. Leonardi, editor
Duca Family Professor of Technology Management, University of California, Santa Barbara

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Part I Frameworks for the Study of Expertise and Organizing

3 Technical, Arcane, Interpersonal, and Embodied Expertise

Joshua B. Barbour, Paul A. Sommer, and Rebecca Gill

Part II Reviewing Dimensions of Expertise in Organizational Contexts

6 Expertise Finding

David T. Merritt, Mark S. Ackerman, and Pei-Yao Hung

7 Judging the Competence (and Incompetence) of Co-Workers

Kay Yoon, Naina Gupta, and Andrea B. Hollingshead

Part III Expertise as Communicated within Professional Contexts

8 Expertise in Context

John C. Lammers, Natalie J. Lambert, Bryan Abendschein, Tobias Reynolds-Tylus, and Kira A. Varava

9 Learning Expertise in Engineering Design Work

Patrice M. Buzzanell and Ziyu Long

10 Communication Expertise as Organizational Practice

Mark Aakhus, Punit Dadlani, Ralph A. Gigliotti, Christine Goldthwaite, Allie Kosterich, and Surabhi Sahay

Part IV New Directions for the Study of Expertise, Communication, and Organizing