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Navigating the New Retail Landscape – A Guide for Business Leaders - Oxford Scholarship Online
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Navigating the New Retail Landscape: A Guide for Business Leaders

Alan Treadgold and Jonathan Reynolds


The retail industry globally is in the early stages of an era of profound, perhaps unprecedented, change. Accelerating technology change, the rise to prominence globally of internet-enabled shoppers and the rapid emergence of entirely new retail enterprises and business models are combining to reshape the very fundamentals of the retail industry. No longer are physical shops needed for an enterprise to be in the business of retailing. No longer is choice for the shopper limited to the neighbourhood, town, or even country in which they live. No longer is the act of retailing solely the preserve ... More

Keywords: retailing, transformation, shopper change, technology impacts, new engagement models, case examples, enterprise capabilities, leadership capabilities

Bibliographic Information

Print publication date: 2016 Print ISBN-13: 9780198745754
Published to Oxford Scholarship Online: August 2016 DOI:10.1093/acprof:oso/9780198745754.001.0001


Affiliations are at time of print publication.

Alan Treadgold, author
Independent retail sector consultant

Jonathan Reynolds, author
Academic Director, Oxford Institute of Retail Management and Deputy Dean, Said Business School, University of Oxford