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The New Regulatory Framework for Consumer Dispute Resolution$
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Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

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(p.1) Introduction
The New Regulatory Framework for Consumer Dispute Resolution

Pablo Cortés

Oxford University Press

This introductory chapter notes that for the vast majority of consumer disputes, especially for those of low value, the courts currently do not offer a suitable dispute resolution forum. The chapter discusses the variety of CADR models in the European Union and the institutionalization process initiated by the recent EU legislation in the field. It also explains the contribution that the book intends to make in the academic debate and discusses the structure of the book, summarizing the chapters within this collection, which are divided into three parts: The European framework for consumer dispute resolution, developments in CADR in ten jurisdictions, and new trends in consumer redress.

Keywords:   consumer dispute resolution, alternative dispute resolution, ombudsman, mediation

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