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The New Regulatory Framework for Consumer Dispute Resolution$
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Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

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The Implementation of the Consumer ADR Directive in Portugal

The Implementation of the Consumer ADR Directive in Portugal

Necessary Reform or Missed Opportunity?

(p.251) 12 The Implementation of the Consumer ADR Directive in Portugal
The New Regulatory Framework for Consumer Dispute Resolution

Cátia Marques Cebola

Oxford University Press

In Portugal the main Consumer ADR model for resolving disputes is an arbitration scheme which is decentralized and operates with autonomy in the different regions. In order to overcome the regional character of these Arbitration Centres, a national consumer arbitration centre with accessory competence was established in 2009. Thus, it is important to analyse the relationship between the regional Centres and the national Centre. There are also a number of sector-specific consumer ADR processes where mediation techniques are increasingly used, especially after the new Mediation Law 29/2013. This chapter examines the main Portuguese Consumer ADR schemes and how these processes will be affected by the Law No 144/2015 that implemented the Consumer ADR Directive in Portugal.

Keywords:   arbitration, alternative dispute resolution, online dispute resolution, mediation, consumer redress

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