Jump to ContentJump to Main Navigation
The New Regulatory Framework for Consumer Dispute Resolution$
Users without a subscription are not able to see the full content.

Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 31 October 2020

The New Landscape of Consumer Redress

The New Landscape of Consumer Redress

The European Directive on Consumer Alternative Dispute Resolution and the Regulation on Online Dispute Resolution

(p.17) 1 The New Landscape of Consumer Redress
The New Regulatory Framework for Consumer Dispute Resolution

Pablo Cortés

Oxford University Press

This chapter examines the new regulatory framework in the EU and notes that while the Directive creates an opportunity to increase the availability and awareness of quality CADR entities, it also poses the risk of undermining consumer trust in the whole CADR system if traders refuse to participate in CADR processes, if greater competition between ADR entities leads to forum shopping, and if the procedural guarantees are not adequately monitored.

Keywords:   ADR, ODR, CADR, consumer redress, mediation, arbitration, EU law

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .