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The New Regulatory Framework for Consumer Dispute Resolution$
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Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

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Consumer ADR and Collective Redress

Consumer ADR and Collective Redress

(p.427) 20 Consumer ADR and Collective Redress
The New Regulatory Framework for Consumer Dispute Resolution

Cosmo Graham

Oxford University Press

This paper is a survey of the various devices in the United Kingdom which exist to address collective problems. The following areas are examined: the consumer landscape in the United Kingdom: the role of the Competition and Markets Authority, consumer bodies and trading standards; sector regulators and consumer redress; class actions generally and in competition law specifically; and class or multi-party actions in Alternative Dispute Resolution schemes, both public and private. The chapter argues that, although there are a number of interesting and effective devices for addressing collective consumer problems in the United Kingdom, they do not form a coherent system.

Keywords:   consumer, alternative dispute resolution, collective redress, ombudsman, enforcement

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