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The New Regulatory Framework for Consumer Dispute Resolution$
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Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

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The Implementation of the Consumer ADR Directive in Belgium

The Implementation of the Consumer ADR Directive in Belgium

(p.125) 6 The Implementation of the Consumer ADR Directive in Belgium
The New Regulatory Framework for Consumer Dispute Resolution

Stefaan Voet

Oxford University Press

This chapter analyses the current consumer Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) landscape in Belgium. In 2014, Belgium was one of the first Member States to implement the new 2013 Consumer ADR Directive. The Act of 4 April 2014 on the Out-of-Court Resolution of Consumer Disputes introduces new standards on internal complaints procedures and defines a series of quality requirements ADR entities have to meet. Most importantly, the Act of 4 April 2014 establishes a Consumer Mediation Service. This governmental body dispatches consumer or trader complaints to the competent ADR entities and acts as Belgium’s residual ADR entity.

Keywords:   consumer disputes, out-of-court resolution, extrajudicial resolution, ADR, ODR, Belgium, consumer mediation service, ADR entity, consumer ADR Directive, ODR Regulation

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