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The New Regulatory Framework for Consumer Dispute Resolution$
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Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

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The Implementation of the Consumer ADR Directive in France

The Implementation of the Consumer ADR Directive in France

(p.149) 7 The Implementation of the Consumer ADR Directive in France
The New Regulatory Framework for Consumer Dispute Resolution

Emmanuel Guinchard

Oxford University Press

Consumer mediation has many advantages—in both absolute and relative terms– and France was certainly not the last country to embrace it. However, the landscape (A) is often seen as specific, in that it is dominated by companies’ mediators, as became apparent in the drafting process of Directive 2013/11/EU on alternative dispute resolution for consumer disputes. This landscape is changing rapidly, with the growth of mediators in economic sectors traditionally deprived of mediation schemes, and the reorganization and consolidation of existing ones. This is a direct consequence of the implementation of the Directive in France (B) and the subsequent duty of traders to offer and advertise mediation. It has generated in the last months, and still generates, a tremendous level of activity which has probably increased dramatically the awareness of mediation, to the benefit of the consumer.

Keywords:   ADR, ODR, mediation, consumer protection, redress, ombudsman

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