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A Better Way of Doing Business?Lessons from The John Lewis Partnership$
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Graeme Salaman and John Storey

Print publication date: 2016

Print ISBN-13: 9780198782827

Published to Oxford Scholarship Online: September 2016

DOI: 10.1093/acprof:oso/9780198782827.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 01 August 2021

The Way the Business was Managed: 1990–2009

The Way the Business was Managed: 1990–2009

(p.71) 4 The Way the Business was Managed: 1990–2009
A Better Way of Doing Business?

Graeme Salaman

John Storeym

Oxford University Press

This chapter and the next describe and assess the happenings and development of the two main JLP divisions—John Lewis and Waitrose—over a twenty-five year period (1990–2015). Chapter 4 focuses on the years 1990–2009. It draws out the nature and the operation of the principles of the JLP in practice by examining leadership and management of the Partnership businesses over the period in detail. During this period, the Partnership had to cope with renewal, growth, recession and redundancy, diversification, intense commercial competition in the marketplace, the online revolution in retail, calls for and experiments in international expansion, and collaboration with commercial partners—just some of the many significant challenges. The ways in which these threats and opportunities were handled reveal the nature of the Partnership in practice.

Keywords:   business strategies, development and change of the businesses, business transformation, business planning

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