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Handbook of Communication in Oncology and Palliative
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David Kissane, Barry Bultz, Phyllis Butow, and Ilora Finlay

Print publication date: 2010

Print ISBN-13: 9780199238361

Published to Oxford Scholarship Online: November 2011

DOI: 10.1093/acprof:oso/9780199238361.001.0001

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Issues in coding cancer consultations: interaction analysis systems

Issues in coding cancer consultations: interaction analysis systems

(p.707) Chapter 61 Issues in coding cancer consultations: interaction analysis systems
Handbook of Communication in Oncology and Palliative Care

Phyllis N Butow (Contributor Webpage)

Sarah Ford

Oxford University Press

It is now well accepted that communication between the health-professional and the patient is a critical component of quality patient care and that poor communication can adversely affect both patient and health professional outcomes. However, audits of doctor and nurse communication with patients have consistently revealed deficits, prompting the growth of communication skills training for both junior and senior clinicians, and the publication of communication guidelines for various challenging situations. Interaction analysis systems (IAS) enable the analysis of communication between the doctor, patient, family, and other health professionals in a qualitative and quantitative fashion. Two types of IAS can be identified: ‘content’ systems, which describe task-oriented behaviour, and ‘process’ systems, which measure socio-emotional behaviour (although most combine the two in varying degrees). This chapter assesses three IAS for reliability and validity: CANCODE, Roter Interaction Analysis System, and Medical Interaction Process System.

Keywords:   CANCODE, Roter Interaction Analysis System, Medical Interaction Process System, interaction analysis systems, reliability, validity, content systems, process systems, communication

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