What Key Behaviors and Values Lead to Effective Information Use by People in Companies
What Key Behaviors and Values Lead to Effective Information Use by People in Companies
This chapter examines the key behaviours and values senior managers perceive are connected to the ways people use information effectively in their companies. It identifies the six key information behaviours and values as integrity, formality, control, transparency, sharing, and proactiveness. It explains that these perceptions are critical to the speed and effectiveness of decisions in responding to continuously changing business conditions. It adds that in companies that are more mature in managing information behaviours and values, performance-based information about the company is interpreted and shared at all levels. It notes that this atmosphere creates a strong disposition toward sharing all types of information among organisational members. It discusses that in companies where information about mistakes, errors, and failures is transparent, shared, and used constructively, there is a strong disposition to be proactive in seeking new information to respond to these problems, and to resolve them quickly in order to improve the company's performance.
Keywords: information use, company, integrity, formality, control, transparency, sharing, proactiveness, information behaviour
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