Jump to ContentJump to Main Navigation
Information OrientationThe Link to Business Performance$
Users without a subscription are not able to see the full content.

Donald A. Marchand, William J. Kettinger, and John D. Rollins

Print publication date: 2002

Print ISBN-13: 9780199252213

Published to Oxford Scholarship Online: January 2010

DOI: 10.1093/acprof:oso/9780199252213.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 16 January 2021

What Key Behaviors and Values Lead to Effective Information Use by People in Companies

What Key Behaviors and Values Lead to Effective Information Use by People in Companies

(p.98) Chapter 5 What Key Behaviors and Values Lead to Effective Information Use by People in Companies
Information Orientation




Oxford University Press

This chapter examines the key behaviours and values senior managers perceive are connected to the ways people use information effectively in their companies. It identifies the six key information behaviours and values as integrity, formality, control, transparency, sharing, and proactiveness. It explains that these perceptions are critical to the speed and effectiveness of decisions in responding to continuously changing business conditions. It adds that in companies that are more mature in managing information behaviours and values, performance-based information about the company is interpreted and shared at all levels. It notes that this atmosphere creates a strong disposition toward sharing all types of information among organisational members. It discusses that in companies where information about mistakes, errors, and failures is transparent, shared, and used constructively, there is a strong disposition to be proactive in seeking new information to respond to these problems, and to resolve them quickly in order to improve the company's performance.

Keywords:   information use, company, integrity, formality, control, transparency, sharing, proactiveness, information behaviour

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .