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Knowledge Management and Organizational Competence$
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Ron Sanchez

Print publication date: 2003

Print ISBN-13: 9780199259281

Published to Oxford Scholarship Online: January 2010

DOI: 10.1093/acprof:oso/9780199259281.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (oxford.universitypressscholarship.com). (c) Copyright Oxford University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 22 January 2022

Product, Process, and Knowledge Architectures in Organizational Competence

Product, Process, and Knowledge Architectures in Organizational Competence

(p.227) 11 Product, Process, and Knowledge Architectures in Organizational Competence
Knowledge Management and Organizational Competence

Ron Sanchez (Contributor Webpage)

Oxford University Press

The ability of an organization to succeed in a competitive environment ultimately depends on its ability to provide product offers that are perceived as valuable and attractive by potential customers. Firms differ greatly in their approaches to meeting this basic ‘market test’ of organizational competence, but all firms have in common the need to sustain effective processes for creating and realizing product offers. This chapter considers how a firm's product and process architectures shape the structure and content of the knowledge that a firm accumulates as it creates and realizes products — in effect, how its product and process architectures determine the knowledge architectures acquired and used by a firm to create new products in the future. The discussion focuses on how adopting modular product and process architectures can significantly enhance a firm's ability to identify and manage its organizational knowledge in creating and realizing products. Both ‘supply side’ and ‘demand side’ impacts of modularity on knowledge management are analyzed, along with how modular architectures can help a firm access knowledge and coordinate processes of organizational learning beyond its own boundaries.

Keywords:   organizational learning, knowledge management, organizational knowledge, modularity, knowledge architectures, process architectures, product offers

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